Business and Service Philosophy
TNT Delivery Services Todd Truitt  believes fanaticism about Customer Service is the way to the hearts of our customers. If all our business decisions are made with this in mind, everything else will fall into place. What does Customer Service mean to us?

“Never say yes to what can’t be done - always be up-front and honest with your clients.”
Todd Truitt

  • Treat your customers with respect and finesse.

  •  Always mind your manners.

  •  Never forget that Integrity is an integral part of being a courier.

  •  Be willing to go the extra mile for your customers.

To further enhance Customer Service, TNT operates on a De-Centralized Basis. Many of our competitors use a system similar to the U.S. Postal Service or U.P.S., where everything routes through a central depot. This creates a far greater risk of misplaced or misrouted packages .With TNT, 90% of your packages are hand delivered by the same person who retrieves it. This provides far greater accountability, makes it easier to deliver within 4-8 hours, and creates cost savings that we can pass on to you, our valued customer. When you call in an order, it’s logged and a runner dispatched to the pick-up location. Again, 90% of the time that same runner will deliver the package to it’s final destination. This means only one person touches the package, beside you and your client. TNT Delivery Services has been in business for 6 years and never lost or misrouted a package.

Finally, we provide Individualized service, addressing our client’s specific needs.

  • As required, we can bill each office separately in a multi-office environment.

  • Currently offering evening and weekend runner availability.

  • Willing and able to take on those occasional unique runs, such as making copies, retrieving a misplaced cell phone, or delivering an evening gown.